Refund Policy

Refund policy

Our products are food, so for health and food-safety reasons we are unable to accept returns or exchanges for change of mind once an order has left us.

Damaged, faulty or incorrect orders

If your order arrives damaged or leaking, or you receive the wrong item, please contact us within 7 days of delivery at madambeehoney@gmail.com with your order number and a photo of the problem. We will arrange a replacement or a refund, whichever you prefer.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, unsafe, or not as described, you may be entitled to a repair, replacement or refund.

Refunds

Approved refunds are processed back to your original payment method. Please allow a few business days for your bank or card provider to show the funds.

Questions

Email us at madambeehoney@gmail.com or call 0410 752 898 and we will help.